q79com FAQ — Answers to your questions

You can submit a Myanmar National Registration Card (NRC) or a Passport for KYC verification at q79com. The photo must be clear, show that you are holding the document, and be taken recently. For other documents such as a student card or driver's licence, contact support through the chat form at the time of submission to ask whether they are accepted.

q79com protects players' personal information and submitted documents with SSL encryption. Only authorised staff can access them, and no information is sold to third parties. You can read the full details in the Privacy Policy.

q79com requires that the registered name on your account matches the name registered on the KBZPay, Wave Money, AYA Pay, or CB Pay account used for withdrawals. If the names do not match, your withdrawal may be blocked. Please make sure you enter your correct name when registering.

If your submission is rejected, the support team will send you a notification explaining the reason. Common reasons include the image not loading, lack of clarity, or a name mismatch. When resubmitting, retake the photo of your NRC or passport with good clarity and submit it again via Live Chat.

The q79com support team can communicate with players in Burmese (Myanmar language) and works to resolve issues in your local language. Players do not need to write in English — you can simply write in Burmese.

To help support resolve your issue faster, have your account ID, the time the problem occurred, your payment ID (for deposit or withdrawal issues), and screenshots of the problem ready. For security, staff will never ask for your password.

q79com's Live Chat support is available 7 days a week, 24 hours a day on Myanmar Standard Time (MMT). You can reach us late at night, early in the morning, or during local football matches, so you can play without worry.

q79com players can chat directly via 24/7 Live Chat or send an email to [email protected]. These are the only official contact channels. Other messenger platforms and phone numbers are not official q79com support channels.

No. Each player may only open one account at q79com. If it is found that one person has opened more than one account, all those accounts may be closed and bonuses cancelled. You can access all game types with a single account, so there is no need for additional accounts.

Go to the q79com Login page and fill in the registration form. Enter your name, mobile number or email, and password. Once the form is complete, you can log in and start playing right after your account is created. Please note that access is only available to those 21+.

After logging in, you can update your phone number, email, or payment account details from Personal Settings. Your registered name that has already been KYC-verified can only be changed through the support team, and supporting documents will need to be submitted.

First, check your internet connection and clear your browser cache. If the problem continues, try a different browser. If that doesn't help, contact Live Chat support — if you can include a screenshot and the time the issue occurred, it will help resolve things faster.

On the login page, click the Forgot Password button and a reset link will be sent to your registered phone number or email. If that doesn't work, contact Live Chat directly and the team will assist you after verifying your identity.

Bonus funds can be withdrawn, but only after the Wagering Requirement has been met. For the welcome bonus, you must wager 20 times the bonus amount before winnings can be withdrawn. If you attempt to withdraw before completing the requirement, the bonus may be forfeited.

Yes. Withdrawals from q79com can only be made to KBZPay, Wave Money, AYA Pay, CB Pay, or a bank account registered in your own name. Transfers to a friend's, family member's, or any third-party account are not allowed — this is in place to comply with financial security policy.

The minimum withdrawal amount at q79com is 10,000 Ks, and requests below that amount cannot be made. The minimum deposit is 3,000 Ks — do not mix the two up, as the minimums for deposits and withdrawals are different.

q79com aims to process all withdrawal requests within 1 hour. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. The time funds actually arrive may depend on your bank and KYC verification, but q79com's processing target is under 1 hour.

If your withdrawal has not been processed after 1 hour, first check that the name on your payment account matches and that your KYC details are correct. If there are no issues, you can submit a support ticket via Live Chat with your withdrawal transaction ID, and the support team will investigate and resolve it.

The Wagering Requirement means you must wager 20 times the bonus amount before you can withdraw bonus funds. For example — if you deposit 20,000 Ks and receive a 24,000 Ks bonus, you must wager 24,000 Ks × 20 = 480,000 Ks before the bonus funds can be withdrawn. Your own deposited amount can be withdrawn before the wagering requirement is met.

The q79com welcome bonus is 120% of your first deposit, up to a maximum of 500,000 Ks. For example, if you deposit 840,000 Ks, you receive a 500,000 Ks bonus and can play with a total of 1,340,000 Ks. You must complete wagering of 500,000 Ks × 20 = 10,000,000 Ks before bonus winnings can be withdrawn. The bonus can be claimed via the transaction form after depositing, or it may be added automatically — check when you log in.

With the q79com Refer a Friend program, you receive 10% of your referred friend's first deposit as bonus funds, up to a maximum of 20,000 Ks per friend. On top of that, you also earn 0.2% of your referred friends' valid bets as a weekly commission — so as long as the people you refer keep playing, you keep earning.

The welcome bonus can only be received once per player. It applies to the first deposit only, so additional deposits do not qualify for another welcome bonus. Instead, continuing players have access to VIP-level cashback and other promotions.

Bonuses have a set expiry period. If the wagering requirement is not completed within that period, the bonus may be forfeited. When you receive a bonus, note the expiry shown in the confirmation notification and plan to complete the wagering as soon as possible. See Terms & Conditions for full details.